Home / Privacy Policy
1. Introduction
Guangdong Deslano Doors and Windows Co., Ltd. respects your privacy and is committed to handling personal information responsibly, transparently, and securely.
This Privacy Policy explains how Deslano collects, uses, stores, discloses, transfers, and protects personal information when you:
Visit our website;
Submit an inquiry or request a quotation;
Communicate with us by email, telephone, WhatsApp, social media, video call, or another communication platform;
Request product information, samples, catalogs, drawings, or technical support;
Purchase or inquire about windows, doors, sunrooms, curtain wall systems, glass, hardware, or related products;
Act for a dealer, distributor, contractor, architect, developer, supplier, or other business partner;
Visit our factory, showroom, exhibition booth, or other business location;
Submit a warranty, shipping, return, or after-sales claim;
Apply for employment or otherwise interact with Deslano.
In this Privacy Policy, “Deslano,” “we,” “us,” and “our” refer to Guangdong Deslano Doors and Windows Co., Ltd.
“You” and “your” refer to the individual whose personal information we process, including website visitors, customers, customer representatives, suppliers, business partners, and other contacts.
By using our website or providing information to us, you acknowledge that you have read this Privacy Policy.
Where consent is legally required, we will request consent separately rather than relying solely on your use of the website.
2. Who Is Responsible for Your Personal Information
For the processing activities described in this Privacy Policy, the responsible company is:
Guangdong Deslano Doors and Windows Co., Ltd.
Address: NIVS Industrial Park, Huanzhen Road, Huicheng District, Huizhou City, Guangdong Province, China
Email: shirley@dslnwindoors.com
Telephone / WhatsApp: +86 153 6017 0418
Website: www.dslnwindoors.com
For certain transactions, dealers, distributors, installers, logistics providers, payment providers, or other independent organizations may separately determine how they use your information. In those circumstances, they may act as independent data controllers and their own privacy policies will apply.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
The Deslano website and its language versions;
Online contact and inquiry forms;
Email correspondence;
Telephone and video calls;
WhatsApp and other messaging platforms;
Social-media pages and messages;
Trade fairs, exhibitions, and business events;
Quotations, invoices, contracts, and purchase orders;
Project drawings and technical documents;
Factory visits and customer meetings;
Warranty and after-sales communications;
Dealer, distributor, contractor, and supplier relationships.
This Privacy Policy does not directly govern third-party websites, platforms, payment services, social networks, freight platforms, or applications that Deslano does not control.
When you use a third-party service, that provider may collect and process information under its own privacy policy.
4. What Personal Information We Collect
The personal information we collect depends on how you interact with Deslano.
4.1 Contact and Identification Information
We may collect:
Full name;
Business name;
Job title;
Department;
Email address;
Telephone number;
WhatsApp or messaging account information;
Billing address;
Shipping address;
Project address;
Country, state, province, city, or postal code;
Preferred language;
Customer or supplier identification number;
Signature.
For international trade, customs, credit, or compliance purposes, we may also request company-registration information, tax information, importer details, or identity-verification documents where reasonably necessary.
4.2 Business and Professional Information
We may collect information about:
Your employer or business;
Your role in a project;
Whether you are an owner, dealer, distributor, architect, designer, contractor, installer, developer, importer, wholesaler, or supplier;
Your company website;
Your business market;
Your purchasing requirements;
Your authority to approve an order;
Your relationship with the project owner or end customer;
Previous or proposed business dealings with Deslano.
4.3 Inquiry and Project Information
When you request a quotation, design proposal, sample, technical recommendation, or customized product, we may collect:
Product type;
Product dimensions;
Quantities;
Opening directions;
Glass specifications;
Color and finish selections;
Hardware requirements;
Architectural drawings;
CAD files;
Shop drawings;
Floor plans;
Elevations;
Structural information;
Site measurements;
Building plans;
Project photographs and videos;
Installation-opening photographs;
Delivery-site information;
Climate and environmental conditions;
Wind-load, snow-load, thermal, acoustic, or certification requirements;
Intended product use;
Project schedule;
Budget or requested price range;
Comments and other information you provide.
Project drawings or photographs may incidentally contain names, addresses, vehicle registration plates, faces, neighboring properties, or other personal information. You should avoid sending unnecessary personal information in project materials.
4.4 Order and Transaction Information
When you place or attempt to place an order, we may collect:
Quotation and order numbers;
Purchase orders;
Contracts;
Pro forma invoices;
Product specifications;
Approved drawings;
Production approvals;
Payment status;
Deposit and balance records;
Bank-transfer references;
Invoice information;
Tax or customs information;
Shipping instructions;
Incoterms;
Freight-forwarder information;
Importer and consignee information;
Delivery confirmations;
Transaction history.
Deslano generally does not need to receive or store complete payment-card information when payment is processed by an independent payment provider.
If you use a third-party payment service, that provider will process your payment information under its own terms and privacy policy.
4.5 Shipping and Delivery Information
We may collect:
Consignee names;
Delivery addresses;
Port information;
Freight-forwarder contacts;
Customs-broker contacts;
Telephone numbers;
Shipping documents;
Packing lists;
Bills of lading;
Tracking information;
Delivery records;
Import and export documentation;
Photographs or videos of packaging, loading, delivery, and unloading.
4.6 Warranty and After-Sales Information
When you request warranty support, replacement parts, repair assistance, or claim handling, we may collect:
Order and product details;
Installation date;
Installer or contractor information;
Project address;
Maintenance records;
Service history;
Photographs and videos;
Product labels and serial numbers;
Installation details;
Measurements;
Damage reports;
Shipping records;
Repair quotations;
Communications relating to the claim.
4.7 Communications Information
We may collect and retain:
Emails;
WhatsApp messages;
Social-media messages;
Contact-form submissions;
Call notes;
Meeting notes;
Video-call records or summaries;
Customer-service records;
Requests, questions, complaints, and feedback.
Telephone or video calls may be recorded only where this is permitted by applicable law and appropriate notice or consent has been provided.
4.8 Website and Device Information
When you visit our website, we or our service providers may automatically collect:
Internet Protocol address;
Browser type;
Device type;
Operating system;
Language settings;
Approximate location derived from the IP address;
Time zone;
Date and time of access;
Pages viewed;
Links clicked;
Time spent on pages;
Referring website;
Search terms;
Form interactions;
Download activity;
Website errors;
Cookie identifiers;
Advertising identifiers;
Other website usage and diagnostic data.
We may collect this information through cookies, log files, pixels, tags, web beacons, local storage, scripts, and similar technologies.
4.9 Marketing and Advertising Information
Where applicable, we may collect:
Newsletter subscription status;
Marketing preferences;
Advertising interactions;
Campaign source;
Advertisement clicks;
Email-opening information;
Product interests;
Website browsing behavior;
Requests to opt out of marketing;
Cookie and consent preferences.
4.10 Social-Media Information
If you interact with Deslano through a social-media platform, we may receive:
Your public profile name;
Username;
Profile image;
Message content;
Comments;
Reactions;
Information you make publicly available;
Advertising or campaign interaction information.
The social-media platform may separately collect information about your use of its services.
4.11 Factory, Showroom, and Event Information
If you visit our factory, showroom, office, exhibition booth, or event, we may collect:
Your name;
Company;
Contact information;
Appointment details;
Visitor records;
Meeting notes;
Photographs taken with permission;
Security-camera footage where used and legally permitted.
4.12 Dealer, Distributor, and Supplier Information
For existing or potential business partners, we may collect:
Company details;
Contact-person information;
Market coverage;
Sales channels;
Product interests;
Credit or trade references;
Bank information;
Contract information;
Order history;
Performance information;
Compliance documentation;
Communications and meeting records.
4.13 Recruitment Information
If you apply for a position with Deslano, we may collect:
Name and contact details;
Résumé or curriculum vitae;
Employment history;
Education;
Qualifications;
Language skills;
References;
Salary expectations;
Interview notes;
Work-authorization information;
Other information included in your application.
A separate recruitment privacy notice may be provided where required.
5. Sensitive Personal Information
Deslano does not normally seek to collect sensitive personal information through its public website.
However, limited sensitive information may be processed where necessary for:
Identity verification;
International shipping or customs clearance;
Fraud prevention;
Bank-account verification;
Legal compliance;
Workplace or factory security;
A specific service requested by you.
Depending on applicable law, sensitive personal information may include government identification information, financial-account information, precise location, biometric information, health information, or other specially protected information.
We will only process sensitive personal information where there is a valid legal basis, where it is reasonably necessary, and where any required notice or consent has been provided.
Please do not send passports, identity cards, financial-account credentials, health information, or other sensitive information unless Deslano has specifically requested it through an appropriate channel.
6. How We Obtain Personal Information
We may obtain personal information:
Directly From You
For example, when you:
Complete an inquiry form;
Send an email or WhatsApp message;
Request a quotation;
Approve drawings;
Place an order;
Visit our factory;
Attend an exhibition;
Submit a warranty claim;
Apply to become a dealer or distributor.
From Your Organization or Representative
We may receive information from:
Your employer;
A project owner;
An architect;
A contractor;
An installer;
A dealer or distributor;
A purchasing representative;
A freight forwarder;
A customs broker.
From Service Providers and Business Partners
We may receive information from:
Website-hosting providers;
Analytics providers;
Advertising platforms;
Payment providers;
Freight and logistics companies;
Dealers and distributors;
Trade-show organizers;
Business-information providers;
Customer-service systems.
From Publicly Available Sources
We may collect professional or business information from:
Company websites;
Public business directories;
Social-media profiles;
Trade registers;
Industry platforms;
Exhibition directories;
Public government databases.
Automatically
We may collect website and device information automatically through cookies and similar technologies.
7. Why We Use Personal Information
We may use personal information for the following purposes.
7.1 Responding to Inquiries
We use information to:
Respond to your questions;
Understand your project;
Recommend appropriate products;
Prepare quotations;
Arrange calls or meetings;
Send catalogs, drawings, samples, or technical information.
7.2 Designing and Manufacturing Products
We use information to:
Prepare product configurations;
Produce shop drawings;
Review dimensions;
Conduct technical assessments;
Confirm glass, color, hardware, and opening directions;
Manufacture customized products;
Conduct quality-control checks;
Coordinate with approved component suppliers.
7.3 Processing Orders and Contracts
We use information to:
Confirm orders;
Issue contracts and invoices;
Process payments;
Maintain transaction records;
Communicate production progress;
Manage changes and approvals;
Prevent order errors;
Enforce contractual rights.
7.4 Shipping and Delivery
We use information to:
Prepare packaging;
Book freight;
Prepare export documentation;
Coordinate delivery;
Communicate with freight forwarders and customs agents;
Provide tracking information;
Handle delivery problems.
7.5 Customer Service and Warranty Support
We use information to:
Provide installation guidance;
Diagnose product issues;
Review warranty claims;
Arrange replacement parts;
Investigate shipping damage;
Improve after-sales service;
Maintain service and warranty records.
7.6 Website Operation and Improvement
We use website information to:
Operate and secure the website;
Diagnose technical problems;
Understand website traffic;
Improve navigation and content;
Measure page and campaign performance;
Prevent misuse, spam, and fraud;
Develop products and services.
7.7 Marketing and Business Development
Subject to applicable law and your communication preferences, we may use information to:
Send product updates;
Share catalogs and project cases;
Provide promotional offers;
Invite you to exhibitions or events;
Follow up on quotations;
Conduct customer surveys;
Personalize advertising;
Measure advertising effectiveness;
Identify potential dealer or distributor relationships.
You may opt out of direct marketing at any time.
7.8 Security and Fraud Prevention
We may use information to:
Verify identity and payment instructions;
Detect fraudulent inquiries or transactions;
Protect accounts and systems;
Investigate suspicious activity;
Prevent phishing and impersonation;
Protect Deslano, our customers, and our partners.
7.9 Legal and Compliance Purposes
We may process information to:
Comply with tax, accounting, customs, export, and import requirements;
Respond to lawful government requests;
Enforce contracts;
Establish, exercise, or defend legal claims;
Comply with sanctions, anti-bribery, anti-money-laundering, and trade-control requirements;
Protect legal rights and safety;
Maintain required business records.
7.10 Corporate Transactions
Information may be used or disclosed in connection with:
A merger;
Acquisition;
Financing;
Investment;
Reorganization;
Sale of assets;
Due diligence;
Transfer of all or part of our business.
Where required, appropriate confidentiality and data-protection measures will be applied.
8. Legal Bases for Processing
The legal basis we rely on depends on the information, purpose, and applicable law.
Where laws such as the GDPR or UK GDPR apply, we may rely on:
Performance of a Contract
We may process information when necessary to:
Prepare or perform a contract with you;
Provide a quotation at your request;
Manufacture an order;
Arrange shipping;
Provide warranty support.
Legitimate Interests
We may process information for legitimate business interests, including:
Responding to business inquiries;
Improving our products and website;
Maintaining customer relationships;
Protecting systems and preventing fraud;
Conducting proportionate business-to-business marketing;
Establishing or defending legal claims.
We consider whether these interests are overridden by your rights and interests.
Consent
We may rely on consent for:
Certain marketing communications;
Non-essential cookies;
Advertising technologies;
Processing certain sensitive information;
Call recording;
Other activities where consent is legally required.
You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
Legal Obligation
We may process information when required by:
Tax law;
Accounting law;
Customs law;
Import and export rules;
Court orders;
Government requests;
Product-safety requirements;
Other legal obligations.
Establishment or Defence of Legal Claims
We may retain and use information where reasonably necessary to establish, exercise, or defend legal rights.
Where another privacy law applies, we will process personal information according to the grounds permitted by that law.
9. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
9.1 Deslano Personnel and Related Operations
Information may be accessed by authorized staff involved in:
Sales;
Engineering;
Design;
Production;
Quality control;
Finance;
Logistics;
Customer service;
Marketing;
Information technology;
Legal and compliance functions.
Access is limited according to business need.
9.2 Manufacturing and Component Suppliers
We may share necessary project information with suppliers of:
Glass;
Aluminum profiles;
Hardware;
Motors;
Control systems;
Surface treatments;
Packaging;
Other project components.
We share only information reasonably necessary to manufacture or support the product.
9.3 Dealers, Distributors, Contractors, and Installers
Where relevant to your request, we may share information with:
An authorized dealer;
A distributor;
A contractor;
An installer;
A project representative;
A local service provider.
For example, information may be shared when you request local installation, measurements, service, or project support.
Independent dealers and contractors may have their own privacy policies and are not necessarily controlled by Deslano.
9.4 Logistics and Trade-Service Providers
We may disclose information to:
Freight forwarders;
Shipping lines;
Airlines;
Couriers;
Trucking companies;
Warehouses;
Customs brokers;
Cargo insurers;
Inspection companies;
Ports and terminal operators;
Import and export agents.
9.5 Payment and Financial-Service Providers
We may share transaction information with:
Banks;
Payment processors;
Trade-finance providers;
Credit insurers;
Accounting providers;
Fraud-prevention services.
9.6 Website and Technology Providers
We may use service providers for:
Website hosting;
Cloud storage;
Email;
Customer-relationship management;
Data backup;
Cybersecurity;
Form processing;
Website analytics;
Translation;
Customer support;
Communication platforms.
9.7 Advertising and Analytics Providers
Subject to applicable law and cookie preferences, certain website information may be disclosed to providers of:
Website analytics;
Search advertising;
Social-media advertising;
Conversion measurement;
Remarketing;
Campaign management.
Details of technologies currently used should be made available through the website’s Cookie Policy or cookie-preference tool.
9.8 Professional Advisers
We may disclose information to:
Lawyers;
Accountants;
Auditors;
Insurance providers;
Engineers;
Testing laboratories;
Consultants;
Other professional advisers.
9.9 Public and Government Authorities
We may disclose information where reasonably necessary to:
Comply with law;
Respond to a court order or lawful request;
Complete customs procedures;
Cooperate with regulators;
Protect rights or safety;
Investigate fraud or unlawful activity.
9.10 Corporate Transaction Recipients
Information may be disclosed to potential investors, purchasers, lenders, successors, or professional advisers in connection with a proposed corporate transaction, subject to appropriate safeguards.
10. Sale and Sharing of Personal Information
Deslano does not sell personal information for monetary payment as a primary business activity.
However, some privacy laws define “sale,” “sharing,” or targeted advertising broadly. Under those laws, the use of certain advertising cookies, pixels, or cross-context behavioral advertising technologies may be treated as selling or sharing personal information even when no money is exchanged.
Where applicable, Deslano will provide a method to:
Reject non-essential advertising cookies;
Opt out of sale or sharing;
Opt out of targeted advertising;
Submit a privacy request;
Use a legally recognized browser-based opt-out signal where required.
Deslano does not knowingly sell or share the personal information of children.
11. Cookies and Similar Technologies
Cookies are small files or identifiers stored on or accessed from your device.
We may use the following categories of cookies and similar technologies.
Strictly Necessary Cookies
These technologies support essential website functions, including:
Security;
Page navigation;
Form submission;
Language preferences;
Load balancing;
Fraud prevention.
These cookies may operate without consent where permitted by law.
Functional Cookies
These technologies may remember:
Language selections;
Region;
Form preferences;
Display settings;
Previous website choices.
Analytics Cookies
These technologies help us understand:
How visitors find the website;
Which pages are viewed;
How long visitors stay;
Which links are clicked;
Whether website errors occur;
How the website can be improved.
Advertising Cookies
Where used, these technologies may:
Measure advertising effectiveness;
Limit repeated advertisements;
Create audience groups;
Support remarketing;
Deliver advertisements based on online activity.
Communication and Embedded-Content Technologies
Third-party functions such as videos, maps, chat tools, WhatsApp links, social-media content, CAPTCHA services, or embedded forms may place or access cookies.
You may control cookies through:
The website cookie-preference tool, where available;
Your browser settings;
Device settings;
Advertising-platform settings.
Blocking some cookies may affect website functionality.
Deslano should maintain a separate Cookie Policy describing the specific cookies, providers, purposes, and durations currently used on the website.
12. Global Privacy Control and Do Not Track
Some browsers provide Global Privacy Control or similar opt-out signals.
Where applicable law requires recognition of a valid browser-based opt-out signal, Deslano will take reasonable steps to process the signal as an opt-out from sale, sharing, or targeted advertising for the browser or device sending the signal.
Traditional “Do Not Track” signals are not interpreted consistently across the industry. Unless required by law, our website may not respond to every form of Do Not Track signal.
You may still use the available cookie settings or contact us to exercise applicable privacy rights.
13. Marketing Communications
We may send marketing communications where:
You requested product information;
You subscribed to communications;
You have an existing business relationship with us;
Business-to-business marketing is otherwise permitted by law.
Marketing communications may include:
Product information;
Catalogs;
Project cases;
Exhibition invitations;
Dealer opportunities;
Special offers;
Industry news;
Follow-up messages.
You can opt out by:
Using the unsubscribe link in an email;
Replying with an opt-out request;
Asking us to stop through WhatsApp;
Contacting us using the details in this Privacy Policy.
Opting out of marketing will not prevent us from sending necessary transactional communications relating to:
Quotations;
Orders;
Payments;
Production;
Shipping;
Warranty claims;
Legal notices.
We may retain a limited suppression record to ensure that your marketing preference is respected.
14. International Transfers of Personal Information
Deslano is located in China and serves customers in multiple countries.
When you communicate or conduct business with Deslano, your personal information may be transferred to, accessed from, or stored in China and other countries where our service providers, suppliers, logistics partners, or business partners operate.
Privacy laws in those countries may differ from the laws in your country.
Where required by applicable law, we will use an appropriate transfer mechanism or safeguard, which may include:
Standard contractual clauses;
A legally recognized international data-transfer agreement;
Contractual data-protection commitments;
Adequacy decisions;
Certification or approved frameworks;
Your explicit consent;
Transfer necessary to perform or enter into a contract;
Another legally permitted mechanism.
We will take reasonable steps to require relevant recipients to protect personal information and use it only for authorized purposes.
You may contact us for additional information about the safeguards applicable to a particular transfer, subject to confidentiality and legal restrictions.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including contractual, warranty, tax, accounting, customs, security, and legal requirements.
Indicative retention periods may include:
General Inquiries
Information relating to an inquiry that does not result in an order may generally be retained for up to three years after the last meaningful interaction.
Quotations and Project Proposals
Quotations, design proposals, technical discussions, and related records may generally be retained for up to five years after the last activity, particularly where the project may restart or a similar quotation may be requested.
Customer, Order, and Contract Records
Order, invoice, payment, production, shipping, and contractual records may generally be retained for up to ten years after completion of the transaction, or longer where required by law or an unresolved dispute.
Approved Drawings and Technical Records
Final drawings, specifications, quality-control records, and product configuration information may be retained for the product’s expected service period where necessary for replacement parts, warranty support, safety, or legal claims.
Warranty and After-Sales Records
Warranty and service records may be retained for the applicable warranty period and for up to five years afterward.
Website and Security Logs
Website logs and security records may generally be retained for between 12 and 24 months unless a longer period is required to investigate an incident.
Marketing Information
Marketing contact information may be retained until you opt out, the information is no longer accurate, or we determine that continued retention is unnecessary.
A limited opt-out record may be retained after an unsubscribe request.
Supplier and Business-Partner Records
Supplier, dealer, distributor, and other partner records may generally be retained for the duration of the relationship and for up to five years afterward.
Recruitment Records
Unsuccessful applicant information may generally be retained for up to 12 months unless a different period is required by law or you consent to a longer period.
We may retain information longer where necessary for:
Legal claims;
Fraud investigations;
Regulatory inquiries;
Unpaid transactions;
Product-safety matters;
Contract enforcement;
Legal retention obligations.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
16. Data Security
Deslano uses reasonable administrative, organizational, physical, and technical measures intended to protect personal information against:
Unauthorized access;
Accidental loss;
Misuse;
Alteration;
Disclosure;
Destruction.
Depending on the circumstances, measures may include:
Restricted access;
Password controls;
User-permission management;
Secure communications;
Data backups;
Antivirus and firewall protection;
Staff confidentiality obligations;
Supplier confidentiality requirements;
Physical access controls;
Incident-response procedures.
No website, email system, messaging platform, or transmission method can be guaranteed to be completely secure.
You should also protect your information by:
Confirming payment instructions through a verified contact;
Avoiding the transmission of unnecessary sensitive information;
Using secure devices and networks;
Reporting suspicious messages;
Confirming any unexpected request to change Deslano bank-account details.
If we become aware of a personal-information breach, we will investigate and provide notifications where required by applicable law.
17. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Know whether we process your personal information;
Request access to personal information;
Request a copy of personal information;
Correct inaccurate or incomplete information;
Request deletion;
Request restriction of processing;
Object to certain processing;
Withdraw consent;
Opt out of direct marketing;
Opt out of sale, sharing, or targeted advertising;
Request data portability;
Limit certain uses of sensitive personal information;
Not be discriminated against for exercising privacy rights;
Lodge a complaint with a competent privacy regulator;
Appeal a decision relating to a privacy request where applicable.
These rights are not absolute. A request may be limited or denied where information must be retained to:
Complete a transaction;
Perform a contract;
Comply with law;
Protect security;
Prevent fraud;
Exercise or defend legal claims;
Protect another person’s rights;
Meet another legally recognized exception.
18. How to Exercise Your Rights
To submit a privacy request, contact:
Email: shirley@dslnwindoor.com
Telephone / WhatsApp: +86 153 6017 0418
Please state that your request concerns personal information and provide enough information for us to understand the request.
For security, we may need to verify:
Your identity;
Your contact information;
Your relationship with Deslano;
The relevant quotation, order, project, or communication;
The authority of a representative acting for you.
We will not request more verification information than is reasonably necessary.
You may use an authorized representative where permitted by law. We may request proof that the representative is authorized to act for you.
We will respond within the period required by applicable law. Where additional time is legally permitted and reasonably necessary, we will notify you.
Deslano will not unlawfully discriminate against you for exercising a privacy right.
19. Rights of Individuals in the EEA, United Kingdom, and Switzerland
Where the GDPR, UK GDPR, or comparable law applies, you may have rights relating to:
Access;
Rectification;
Erasure;
Restriction;
Objection;
Data portability;
Withdrawal of consent;
Automated decision-making;
Complaints to a supervisory authority.
Where processing is based on legitimate interests, you may object based on your particular situation.
Where personal information is used for direct marketing, you may object at any time.
You may lodge a complaint with the data-protection authority in the country where you live, work, or believe an infringement occurred.
Where legally required, Deslano will provide details of an appointed European Economic Area or United Kingdom representative.
20. California and Other United States Privacy Rights
Where applicable United States state privacy laws apply, residents may have rights to:
Know the categories and specific pieces of personal information collected;
Know the sources, purposes, and recipient categories;
Request deletion;
Request correction;
Obtain a portable copy;
Opt out of sale;
Opt out of sharing or targeted advertising;
Limit certain uses of sensitive personal information;
Receive equal service and pricing after exercising privacy rights;
Appeal certain privacy-request decisions.
Deslano does not sell personal information for monetary payment as a primary business activity.
If advertising technologies used on the website constitute sale, sharing, or targeted advertising under applicable law, eligible users may opt out through the cookie-preference mechanism, a designated privacy link, a recognized browser signal, or a request to Deslano.
The exact rights available depend on the state law applicable to the individual and whether Deslano is subject to that law.
21. Personal Information Rights in China
Where the Personal Information Protection Law of the People’s Republic of China or other applicable Chinese law applies, individuals may have rights to:
Be informed about processing;
Make decisions regarding processing;
Restrict or refuse certain processing;
Access and copy personal information;
Correct or supplement information;
Request deletion in legally specified circumstances;
Request an explanation of processing rules;
Withdraw consent where processing is based on consent.
Requests will be handled subject to applicable legal requirements and exceptions.
22. Information About Other People
If you provide personal information about another person, such as:
A project owner;
An employee;
An architect;
An installer;
A consignee;
A freight forwarder;
A supplier contact;
you confirm that you are authorized to provide that information and that you have given the person any notice required by applicable law.
You should provide only the information reasonably necessary for the relevant business purpose.
23. Automated Decision-Making
Deslano does not normally make decisions that produce legal or similarly significant effects based solely on automated processing.
We may use automated tools for:
Spam filtering;
Fraud detection;
Website analytics;
Lead organization;
Marketing measurement;
Security monitoring.
If Deslano introduces solely automated decision-making that creates significant legal effects, we will provide any additional notice and rights required by applicable law.
24. Children’s Privacy
Deslano’s website and products are directed toward adults and business customers.
Our website is not intended for children under 18, and we do not knowingly collect personal information directly from children for marketing or sales purposes.
If you believe a child has provided personal information without appropriate authorization, contact us. We will take reasonable steps to investigate and delete the information where required.
25. Third-Party Websites and Platforms
Our website or communications may link to:
WhatsApp;
Social-media platforms;
Video platforms;
Maps;
Payment services;
Freight or tracking platforms;
Dealer websites;
Other third-party services.
Deslano does not control the privacy practices of independent third parties.
Before providing personal information to a third party, you should review that organization’s privacy policy and settings.
26. Public Information and Project Content
Information posted publicly on social media, review pages, comment sections, or other public channels may be visible to other users.
Do not publish confidential project information, personal addresses, payment records, identification documents, or private communications in public areas.
Deslano will not publish identifiable customer project photographs, customer names, logos, addresses, or confidential drawings for marketing purposes without permission where such permission is required.
Where permission has been granted, you may contact us if you wish to discuss future use of the material.
27. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
Our website;
Technology;
Service providers;
Business operations;
Products;
Legal requirements;
Privacy practices.
The revised policy will be posted with an updated “Last Updated” date.
Where a material change affects processing based on consent, we will request renewed consent where required.
Changes will not retroactively reduce your rights in a manner prohibited by applicable law.
28. Language
This Privacy Policy may be translated into other languages for convenience.
Unless mandatory law requires otherwise, the English version will prevail if there is an inconsistency between the English version and a translated version.
29. Contact Us
For questions, requests, or complaints relating to this Privacy Policy or Deslano’s handling of personal information, contact:
Guangdong Deslano Doors and Windows Co., Ltd.
Email: shirley@dslnwindoors.com
Telephone / WhatsApp: +86 153 6017 0418
Website: www.dslnwindoors.com
Address: NIVS Industrial Park, Huanzhen Road, Huicheng District, Huizhou City, Guangdong Province, China
When contacting us about an existing project or order, please include the applicable quotation, invoice, contract, or order number, but do not send passwords or unnecessary identity documents.
We will review privacy questions and complaints and seek to provide a reasonable response in accordance with applicable law.