Shipping Policy

DESLANO SHIPPING AND DELIVERY POLICY

1. Introduction

Guangdong Deslano Doors and Windows Co., Ltd. manufactures and supplies customized aluminum windows, doors, sunrooms, curtain wall systems, glazing products, hardware, and related architectural products to customers worldwide.

Because most Deslano products are manufactured according to project-specific dimensions, configurations, glass specifications, colors, hardware selections, packaging requirements, and destination conditions, shipping arrangements are prepared individually for each order.

This Shipping and Delivery Policy explains:

Production and dispatch timelines;

Available shipping methods;

Freight quotations;

Packaging standards;

Incoterms and transfer of risk;

Customs duties and import procedures;

Delivery-site responsibilities;

Inspection requirements;

Shipping-damage procedures;

Delays, storage, and failed delivery;

Other conditions relating to international transportation.

By placing an order with Deslano, the customer agrees to this Shipping and Delivery Policy together with the applicable quotation, pro forma invoice, sales contract, approved drawings, Refund, Cancellation and Return Policy, Limited Product Warranty, and Terms of Service.

2. Scope of This Policy

This policy applies to products manufactured or supplied by Deslano, including:

Aluminum windows;

Sliding, casement, folding, lifting, fixed, awning, and other window systems;

Sliding, folding, hinged, pocket, lift-and-slide, and automatic door systems;

Sunrooms and enclosure systems;

Curtain wall and façade systems;

Glass, aluminum profiles, and panels;

Motors, controllers, hardware, and accessories;

OEM and ODM products;

Samples and project mock-ups;

Replacement components and spare parts.

Where a project-specific sales contract, pro forma invoice, purchase agreement, or shipping agreement contains different terms, the project-specific written document will prevail.

3. Shipping Coverage

Deslano supplies products to customers in multiple international markets.

Shipping availability depends on:

Destination country and region;

Product size and weight;

Packaging dimensions;

Freight-carrier coverage;

Port or terminal access;

Import restrictions;

Customs requirements;

Sanctions and trade-control regulations;

Availability of suitable transportation equipment.

Before confirming an order, Deslano may request the following information:

Destination country;

City and postal code;

Delivery address;

Nearest seaport, airport, rail terminal, or warehouse;

Whether the location is residential or commercial;

Whether the site can receive a container or large truck;

Whether a forklift, crane, or unloading team is available;

Importer and consignee information;

Preferred trade term;

Preferred shipping method.

Deslano may decline or modify a proposed shipping arrangement if the destination, product dimensions, customs conditions, or transportation risks make the requested arrangement impractical.

4. Made-to-Order Production

Most Deslano products are made to order.

Production normally begins only after Deslano has received:

The required deposit or payment;

Final approved production drawings;

Confirmed dimensions and quantities;

Confirmed glass specifications;

Confirmed colors and surface finishes;

Confirmed hardware and accessories;

Confirmed opening directions;

Confirmed packaging requirements;

All other information required for production.

Production lead time does not normally begin from the date of the initial inquiry or preliminary quotation.

If the customer delays payment, drawing approval, material confirmation, or other required information, the estimated production and shipping schedule will be adjusted accordingly.

5. Estimated Production Lead Time

Unless a quotation or contract states otherwise, indicative production periods are:

Standard Products

Standard or minimally customized products may normally require approximately:

15 business days after final production approval and receipt of the required payment.

Customized or Project Products

Bulk orders, special colors, customized profiles, non-standard glass, motorized products, sunrooms, curtain walls, large folding systems, and other complex products may normally require approximately:

25–35 business days after final production approval and receipt of the required payment.

Special Projects

Large commercial projects, custom molds, project-specific testing, oversized glass, special imported hardware, complex surface finishes, or phased orders may require a longer production period.

The applicable quotation, order confirmation, or production schedule will state the estimated lead time for the specific project.

Production times are estimates unless Deslano expressly guarantees a completion date in a signed written agreement.

6. Factors That May Affect Production Time

Production time may be extended because of:

Customer-requested design changes;

Late drawing approval;

Late payment;

Incomplete project information;

Special engineering requirements;

Material shortages;

Custom glass production;

Custom powder coating or anodizing;

Imported hardware delays;

Motor or electronic-component availability;

Required testing or certification;

Factory holidays;

Government restrictions;

Supplier interruption;

Force-majeure events.

Deslano will make reasonable efforts to communicate material changes to the estimated production schedule.

7. Shipping Methods

Depending on the product, destination, and project requirements, Deslano may arrange or assist with the following shipping methods.

7.1 International Courier

Courier services may be used for:

Small hardware;

Samples;

Color cards;

Replacement parts;

Documents;

Compact accessories.

Courier delivery may be provided through companies such as DHL, FedEx, UPS, or another available provider.

Courier delivery is generally not suitable for complete windows, doors, large glass panels, or oversized products.

7.2 Air Freight

Air freight may be available for:

Urgent components;

Samples;

Replacement glass or hardware;

Small-volume orders;

Time-sensitive project materials.

Air-freight charges depend heavily on dimensional weight, destination, security requirements, and local handling charges.

7.3 Sea Freight

Sea freight is normally used for:

Complete windows and doors;

Folding and sliding systems;

Sunroom structures;

Curtain wall products;

Large project orders;

Heavy or oversized goods.

Sea-freight options may include:

Less-than-container load, or LCL;

Full-container load, or FCL;

20-foot container;

40-foot container;

40-foot high-cube container;

Open-top, flat-rack, or other special equipment where required.

The container type will be selected according to the final packing dimensions, weight, handling requirements, and carrier availability.

7.4 Rail Freight

Rail freight may be available for certain destinations and routes, subject to carrier service, border procedures, product dimensions, and schedule availability.

7.5 Road Freight

Road freight may be used for:

Domestic delivery in China;

Cross-border regional shipments;

Port or warehouse transfer;

Delivery from the destination port or warehouse to the project site.

7.6 Multimodal Transportation

A shipment may use a combination of truck, rail, sea, air, courier, warehouse, and local delivery services.

8. Shipping Quotations

Shipping charges are not automatically included in the product price unless the quotation or sales document expressly states otherwise.

A freight quotation may be based on:

Estimated packed dimensions;

Estimated gross weight;

Shipping method;

Destination;

Trade term;

Current carrier rates;

Fuel surcharges;

Port and terminal charges;

Customs requirements;

Insurance;

Delivery-site conditions.

Freight quotations are estimates until:

Product specifications are finalized;

Packaging is completed or accurately calculated;

The final shipping method is confirmed;

Space is booked with the carrier.

Carrier prices may change because of market conditions, fuel costs, exchange rates, port congestion, seasonal demand, surcharges, or route disruption.

If the final packed dimensions, weight, carrier rate, destination information, or shipping requirements differ from the original estimate, the freight charge may be adjusted before shipment.

9. Freight Quotation Validity

A freight quotation is valid only for the period stated in the quotation.

If no validity period is stated, the freight quotation may be revised before shipment or carrier booking.

A product quotation that includes estimated freight does not guarantee that the freight cost will remain unchanged if:

Production is delayed;

The customer changes the order;

The shipping address changes;

The customer delays final payment;

The selected carrier changes its rate;

The shipment moves during a different freight season;

Additional destination or customs charges arise.

10. Incoterms and Trade Terms

Each order should state the applicable Incoterm and named place or port.

Deslano may offer or accept trade terms including:

EXW;

FCA;

FOB;

CFR;

CIF;

CPT;

CIP;

DAP;

DDP;

or another mutually agreed term.

The applicable Incoterm determines the allocation of certain:

Transportation responsibilities;

Costs;

Export procedures;

Import procedures;

Insurance obligations;

Delivery obligations;

Risks of loss or damage.

The Incoterm and named location stated in the final quotation, pro forma invoice, or sales contract will govern.

For example, a quotation should identify the term precisely, such as:

FOB Shenzhen, Incoterms® 2020

or:

DAP Customer's Project Address, Incoterms® 2020

The customer is responsible for understanding the selected trade term before approving the order.

11. DDP Is Not the Default Shipping Term

Unlike ordinary domestic retail orders, Deslano international orders are not automatically shipped on a Delivered Duty Paid basis.

DDP is available only when:

Deslano expressly confirms it in writing;

A legally compliant import arrangement is available;

Duties and taxes can reasonably be calculated;

A suitable customs and logistics partner is available;

The quotation expressly includes the relevant costs.

If the quotation does not expressly state DDP, the customer must not assume that duties, taxes, customs clearance, unloading, or final-site delivery are included.

12. Transfer of Risk

Risk of loss or damage transfers according to the Incoterm and named delivery point stated in the applicable order documents.

Payment of freight by Deslano does not necessarily mean that Deslano retains transportation risk until the shipment reaches the final destination.

Under some Incoterms, Deslano may arrange and pay the main transportation cost while risk transfers at an earlier point.

Ownership of the goods and transfer of transportation risk are separate matters.

Unless otherwise agreed and to the extent permitted by law, ownership of the products remains with Deslano until all amounts due for the products have been paid in full.

13. Customer-Nominated Freight Forwarder

The customer may nominate a freight forwarder where permitted by the selected Incoterm.

The customer must provide accurate and timely instructions, including:

Freight-forwarder name;

Contact person;

Telephone number;

Email address;

Warehouse address;

Booking number;

Shipping mark requirements;

Loading deadline;

Documentation requirements;

Container or vehicle details.

Deslano is not responsible for delays, storage, missed sailings, or additional costs caused by:

Late booking information;

Incorrect warehouse details;

Failure of the nominated forwarder to collect the goods;

Carrier cancellation;

Customer or forwarder documentation errors;

Lack of suitable container or vehicle capacity.

When the customer or its nominated forwarder controls transportation, claims relating to the carrier's handling must normally be made by the party holding the transport contract or cargo-insurance rights.

14. Deslano-Arranged Freight

Where Deslano arranges freight, Deslano may select:

The freight forwarder;

Shipping line;

Airline;

Courier;

Trucking company;

Consolidation warehouse;

Shipping route;

Transshipment arrangement;

Suitable departure port.

Deslano may substitute a carrier or route when reasonably necessary because of:

Space availability;

Schedule changes;

Port congestion;

Safety concerns;

Route interruption;

Freight cost changes;

Customs requirements;

Operational conditions.

Any material change that substantially affects the agreed service will be communicated where reasonably possible.

15. Packaging Standards

Deslano selects packaging according to:

Product type;

Glass size;

Product weight;

Shipping method;

Destination;

Handling method;

Customer requirements.

Packaging may include:

Protective film;

Foam protection;

Corner protectors;

Bubble wrap;

Stretch film;

Cartons;

Reinforced plywood crates;

Timber bases;

Steel racks;

Internal bracing;

Moisture-resistant materials;

Product labels;

Crate identification labels;

Handling and orientation marks.

Complete windows, doors, glass, sunroom components, and large architectural systems will normally require reinforced export packaging.

Packaging is designed to provide reasonable protection during normal international transportation and handling. It cannot eliminate every risk arising from severe impact, improper lifting, container movement, water exposure, or carrier mishandling.

16. Wooden Crates and Export Packaging

Where wooden or plywood crates are required:

Crate costs may be included in or added to the quotation;

Crate dimensions and weight form part of the freight calculation;

Forklift access may be incorporated where appropriate;

Large products may be disassembled to reduce volume or improve safety;

Glass and frames may be packed separately where necessary;

Hardware may be packed in separately labeled boxes.

Where solid wood packaging is used, applicable export-treatment or marking requirements will be followed where required.

The customer must notify Deslano before production if the destination has special wood-packaging, fumigation, labeling, recycling, or disposal requirements.

17. Product Disassembly for Shipping

Certain large products may be shipped partly or fully disassembled, including:

Sunrooms;

Curtain walls;

Large sliding doors;

Folding doors;

Pergola or enclosure systems;

Oversized frames;

Aluminum-panel structures.

Disassembly may be used to:

Reduce freight volume;

Fit container limitations;

Reduce the risk of frame deformation;

Protect glass;

Simplify lifting and unloading;

Reduce shipping costs.

The customer is responsible for ensuring that qualified installers are available to assemble and install the products.

Deslano may provide:

Assembly drawings;

Component labels;

Installation diagrams;

Videos;

Remote technical guidance;

where included in the agreed scope.

18. Packaging Approval and Special Requirements

Customers requiring special packaging must notify Deslano before quotation confirmation or production.

Special requirements may include:

Individual retail cartons;

Private-label packaging;

Special shipping marks;

Reinforced steel frames;

Reusable racks;

Vertical or horizontal loading;

Waterproof wrapping;

Separate glass crates;

Specific crate dimensions;

Container loading restrictions;

Country-specific packaging requirements.

Special packaging may result in additional:

Material cost;

Labor cost;

Freight volume;

Gross weight;

Production time.

If the customer approves a specific packaging arrangement, later changes may be subject to additional charges.

19. Pre-Shipment Inspection

Before shipment, Deslano may conduct internal inspection covering applicable items such as:

Product dimensions;

Quantity;

Configuration;

Glass;

Color;

Hardware;

Operation;

Surface condition;

Packaging;

Labels.

Depending on the agreement, Deslano may provide:

Production photographs;

Product videos;

Packing photographs;

Inspection records;

Container-loading photographs;

Third-party inspection access.

If the customer or its appointed inspector requires a pre-shipment inspection, the inspection must be arranged before the goods are packed or dispatched.

Any third-party inspection fee is borne according to the applicable quotation or agreement.

Customer approval of a pre-shipment inspection does not eliminate rights relating to hidden manufacturing defects. However, visible matters clearly shown and approved may be treated as accepted.

20. Final Payment Before Shipment

Unless otherwise agreed in writing, the final balance must be received before:

Goods are released;

Goods are delivered to a nominated warehouse;

Container loading;

Courier dispatch;

Shipping documents are released.

A delay in final payment may result in:

Delayed booking;

Missed vessel or flight;

Revised freight rates;

Storage fees;

Additional handling;

Revised delivery dates.

Deslano is not responsible for transportation delays caused by late or incomplete payment.

21. Shipping Documents

Depending on the order and trade term, shipping documents may include:

Commercial invoice;

Packing list;

Bill of lading;

Sea waybill;

Air waybill;

Courier tracking document;

Certificate of origin;

Export declaration information;

Fumigation or packaging certificate;

Insurance certificate;

Product certificate;

Inspection report;

Other agreed documents.

The customer must identify any special document requirement before shipment.

Deslano is not responsible for delay or cost caused by a document requirement that was not disclosed before production or freight booking.

Original documents, electronic documents, telex release, or other document-release methods will be handled according to the agreed payment and shipping terms.

22. Consignee and Importer Information

The customer must provide correct and complete consignee and importer information.

Required information may include:

Legal company or individual name;

Delivery address;

Telephone number;

Email address;

Tax identification number;

Import registration number;

Customs code;

Contact person;

Freight-forwarder details.

The customer is responsible for ensuring that the named consignee or importer is legally able to import the goods.

Deslano is not responsible for costs or delays caused by:

Incorrect consignee information;

Missing tax or importer numbers;

Import-license problems;

Refusal by the consignee;

Inability of the customer to clear customs;

Customer failure to provide required documents.

23. Address Changes

The customer must verify the delivery address before shipping is booked.

Address-change requests must be submitted in writing.

An address change is effective only after Deslano or the applicable carrier confirms the change.

Before dispatch, an address change may result in:

Revised freight charges;

Revised routing;

Revised documentation;

Additional handling;

Delivery delay.

After dispatch, address changes may not be possible.

If the carrier permits a post-dispatch change, the customer is responsible for any resulting:

Rerouting charge;

Storage charge;

Customs amendment;

Re-delivery fee;

Documentation fee;

Additional freight.

24. Customs Duties, Taxes, and Import Fees

Unless the agreed Incoterm expressly places these responsibilities on Deslano, the customer is responsible for:

Import customs clearance;

Import duties;

Value-added tax;

Sales tax;

Customs-broker fees;

Port charges;

Terminal handling;

Inspection fees;

Quarantine charges;

Import licenses;

Local certification costs;

Destination storage;

Other government or destination charges.

An estimate of duties or taxes is not a guarantee unless expressly stated in a binding written agreement.

Customs authorities may determine:

Product classification;

Customs value;

Duty rate;

Tax rate;

Inspection requirements;

Documentary requirements.

Deslano is not responsible for assessments imposed by destination authorities where those amounts are outside Deslano's contractual responsibility.

25. Cargo Insurance

Cargo insurance is included only when:

Required by the agreed Incoterm;

Expressly stated in the quotation;

Purchased separately at the customer's request.

The customer should verify:

Whether insurance is included;

The insured amount;

The risks covered;

Deductibles;

Exclusions;

Claim procedures;

The party entitled to submit a claim.

Where insurance is not included, the customer is strongly encouraged to arrange suitable cargo insurance from the point at which transportation risk transfers.

Insurance coverage does not guarantee that every claim will be accepted. Claims remain subject to the insurer's policy conditions and evidence requirements.

26. Estimated Transit Time

Transit time depends on:

Shipping method;

Origin and destination;

Carrier schedule;

Direct or transshipment routing;

Port congestion;

Customs clearance;

Destination delivery;

Weather;

Seasonal demand.

The estimated transit period will normally be provided in the quotation, booking information, or shipping update.

Transit time begins from the relevant carrier-acceptance or departure point, not from the date of order confirmation.

Production time and transportation time are separate.

Unless expressly guaranteed in writing, all shipping and arrival dates are estimates.

27. Order Tracking

Where tracking is available, Deslano may provide:

Courier tracking number;

Air-waybill number;

Bill-of-lading number;

Vessel name and voyage;

Container number;

Estimated departure date;

Estimated arrival date;

Freight-forwarder contact information.

Courier shipments normally provide more frequent tracking updates than sea, rail, or consolidated freight.

Freight tracking may show only major events, including:

Cargo received;

Container loaded;

Vessel departed;

Transshipment;

Port arrival;

Customs clearance;

Final delivery.

Tracking information is supplied by the carrier and may be delayed, incomplete, or subject to change.

28. Partial Shipments

Deslano may make partial shipments when:

The order is produced in phases;

Different products require different lead times;

Urgent items must be dispatched separately;

Container capacity requires separate shipments;

The customer requests phased delivery;

A supplier delay affects only part of the order.

Partial shipment will be communicated in advance where reasonably practicable.

Additional freight resulting from a customer-requested partial shipment will normally be charged to the customer.

29. Delivery Site and Access

The customer must ensure that the delivery location is accessible to the applicable vehicle and equipment.

Before arranging final-site delivery, the customer should consider:

Road width;

Height restrictions;

Weight restrictions;

Turning space;

Gate dimensions;

Residential access restrictions;

Construction-site conditions;

Steep or unpaved roads;

Parking restrictions;

Local delivery hours;

Crane or forklift access.

If the delivery vehicle cannot safely reach the stated address, delivery may be made to:

The nearest accessible location;

A local warehouse;

A freight terminal;

Another agreed point.

Any additional handling or re-delivery charge may be billed to the customer.

30. Unloading Responsibility

Unless a quotation or contract expressly includes unloading, the customer is responsible for unloading the shipment.

The carrier's driver is not normally required to:

Provide a forklift;

Provide a crane;

Carry products indoors;

Remove the products from wooden crates;

Install the products;

Dispose of packaging;

Provide additional labor.

Because windows, doors, glass, and structural components may be large and heavy, the customer must arrange suitable:

Forklift;

Crane;

Glass-lifting equipment;

Spreader bar;

Manual labor;

Qualified lifting operator;

Safe temporary storage.

The customer is responsible for complying with local lifting and workplace-safety requirements.

Damage occurring during customer-controlled unloading is not considered shipping damage caused by Deslano.

31. Delivery Appointment

Some carriers may contact the consignee to arrange delivery.

The customer must provide a reachable telephone number and respond promptly.

Delivery appointments are subject to carrier availability and are not guaranteed unless a specific service was purchased.

If the consignee:

Cannot be contacted;

Is unavailable;

Refuses delivery;

Lacks unloading equipment;

Provides an inaccessible location;

the carrier may return the shipment to a warehouse or terminal.

Additional delivery, waiting, storage, and handling fees will be the customer's responsibility unless the failure was caused solely by Deslano.

32. Waiting Time and Detention

The customer must be ready to unload within the free waiting period allowed by the carrier.

If unloading is delayed because:

Equipment is unavailable;

Labor is unavailable;

The project site is closed;

The consignee is absent;

Access is blocked;

Payment or customs clearance is incomplete;

the carrier may charge:

Waiting time;

Truck detention;

Container detention;

Demurrage;

Warehouse storage;

Re-delivery;

Equipment rental.

Such charges are borne according to the applicable Incoterm and the party responsible for the delay.

33. Inspection Upon Delivery

The customer, consignee, or authorized representative must inspect the shipment immediately upon delivery.

Before signing the delivery receipt, the receiver should inspect:

Number of crates or packages;

Crate condition;

Broken boards;

Punctures;

Crushing;

Water exposure;

Tilt or impact indicators;

Broken glass;

Bent frames;

Missing packages;

Visible product damage.

If damage or shortage is visible, the receiver must:

Record the damage or shortage on the carrier's delivery receipt;

Take clear photographs and videos;

Retain a copy of the signed delivery document;

Notify Deslano promptly;

Preserve the packaging and damaged goods.

A recommended delivery notation is:

"Goods received with visible packaging damage. Product condition subject to inspection."

If packages are missing, the exact number of received and missing packages should be recorded.

34. Do Not Sign "Received in Good Condition" When Damage Is Visible

If visible damage exists, the customer should not sign a statement declaring that the shipment was received in good condition.

A signature without a damage notation may be treated by the carrier or insurer as evidence that the shipment was externally intact at delivery.

Where permitted, the customer should request that the driver:

Record the damage;

Provide a delivery-exception number;

Sign or acknowledge the damage note;

Allow photographs before departure.

Refusing to inspect or record visible damage may reduce the possibility of recovery from the carrier or insurer.

35. Visible Shipping Damage

Visible shipping damage must be reported to Deslano in writing within:

48 hours after delivery.

The report should include:

Deslano order or invoice number;

Delivery date;

Delivery address;

Carrier information;

Bill of lading or tracking number;

Delivery receipt showing the damage notation;

Photographs of all sides of the crate;

Photographs of shipping labels;

Photographs and videos of the damage;

Description of affected products;

Quantity affected.

The customer must also comply with any shorter carrier or insurer notification requirement.

36. Concealed Shipping Damage

Concealed damage means damage that was not reasonably visible until the packaging was opened.

Concealed shipping damage must be reported in writing as soon as discovered and no later than:

Seven calendar days after delivery.

The customer must preserve:

Original crates;

Protective materials;

Product labels;

Shipping labels;

Damaged components;

Photographs or videos of the unpacking process.

The customer must not dispose of packaging or damaged products until Deslano, the carrier, or the insurer authorizes disposal.

37. Unpacking Documentation

For large, high-value, glass, or customized shipments, Deslano strongly recommends recording a continuous video showing:

The unopened crate;

Shipping labels;

External crate condition;

Removal of fasteners;

Removal of protective materials;

The first view of each product;

Any damage discovered.

Unpacking evidence can help distinguish between:

Factory condition;

Shipping damage;

Unloading damage;

Installation damage;

Damage occurring after delivery.

38. Shipping-Damage Claim Assessment

After receiving a shipping-damage report, Deslano may:

Request additional photographs or videos;

Request measurements;

Request the original delivery receipt;

Contact the carrier or insurer;

Arrange an inspection;

Request a repair quotation;

Request that the customer preserve the goods;

Request that a damaged component be returned.

The customer must reasonably cooperate with the investigation.

No repair, disposal, return shipment, or replacement purchase should be undertaken at Deslano's expense without prior written authorization.

Unauthorized expenses may not be reimbursed.

39. Shipping-Damage Remedies

The applicable remedy depends on:

The Incoterm;

The point of risk transfer;

The party that contracted the carrier;

Cargo-insurance coverage;

Severity of damage;

Repairability;

Product value;

Carrier or insurer decision.

Possible remedies may include:

Technical repair instructions;

Local repair;

Replacement hardware;

Replacement glass;

Replacement frame components;

Remanufacture of the affected product;

Carrier or insurance compensation;

Partial refund;

Another reasonable solution.

A damaged component does not automatically entitle the customer to reject or receive a refund for the entire order.

40. Manufacturing Defects and Incorrect Products

Shipping damage is different from a manufacturing defect or incorrect product.

Claims involving:

Incorrect dimensions;

Incorrect quantity;

Incorrect color;

Incorrect opening direction;

Missing hardware;

Manufacturing defects;

Material difference from approved drawings;

should be reported according to the Deslano Refund, Cancellation and Return Policy and Limited Product Warranty.

Visible manufacturing or supply errors should normally be reported within 30 calendar days after delivery.

Latent manufacturing defects may be reported within the applicable warranty period.

41. Products Must Be Inspected Before Installation

The customer must inspect the products before:

Installation;

Cutting;

Drilling;

Painting;

Reglazing;

Removing labels;

Discarding packaging;

Modifying the product.

A product with obvious shipping damage, incorrect configuration, or visible manufacturing defect should not be installed without written guidance from Deslano.

Installation or modification of an obviously damaged or incorrect product may:

Increase the damage;

Prevent proper inspection;

Affect a carrier claim;

Reduce the available remedy.

42. Broken Glass

If glass is broken during transportation, the customer must:

Photograph the crate before opening;

Photograph the glass identification label;

Photograph the complete product;

Photograph the break pattern;

Record the glass dimensions;

Preserve any required labels and evidence;

Follow safe handling procedures.

Broken glass can be dangerous. Only trained personnel using suitable protective equipment should handle or remove damaged glass.

Depending on the circumstances, Deslano may supply:

Replacement glass;

A replacement insulated glass unit;

Glass specifications for local sourcing;

A partial reimbursement approved in writing.

43. Damage During Unloading, Storage, or Installation

This Shipping Policy does not cover damage caused after delivery or transfer of risk by:

Incorrect forklift use;

Crane impact;

Dropping;

Dragging;

Inadequate lifting points;

Incorrect storage;

Exposure to rain or standing water;

Stacking products incorrectly;

Removing braces too early;

Construction-site impact;

Installation work;

Welding or grinding debris;

Unauthorized modification.

Such damage may be evaluated for paid repair or replacement assistance.

44. Storage Before Installation

After delivery, products should be stored:

In a dry, secure, ventilated area;

Upright or in the orientation specified by Deslano;

On stable supports;

Away from standing water;

Away from cement, plaster, chemicals, welding, and grinding;

Away from direct ground contact;

Protected from impact and unauthorized access.

Protective film should not be exposed to excessive heat or sunlight for an extended period.

The customer should follow any product-specific storage instructions supplied by Deslano.

45. Shipping Delays

Shipping dates may be affected by circumstances outside Deslano's reasonable control, including:

Weather;

Typhoons;

Flooding;

Earthquakes;

Port congestion;

Vessel rollover;

Carrier cancellation;

Transshipment delay;

Customs inspection;

Government action;

Labor strikes;

War or civil disturbance;

Piracy or security events;

Canal or route closure;

Container shortages;

Equipment shortages;

Fuel restrictions;

Public-health events;

Import or export restrictions;

Freight-forwarder error;

Force majeure.

Deslano will make reasonable efforts to provide available updates but cannot guarantee carrier schedules.

46. No Automatic Refund for Shipping Delay

A shipping or customs delay does not automatically entitle the customer to:

Cancel a completed customized order;

Reject the goods;

Receive a full refund;

Claim lost profit;

Claim project-delay costs;

Claim labor standby costs.

Where a substantial delay is caused solely by Deslano and is not excused by the applicable contract or force majeure, the parties should first seek a commercially reasonable solution.

Any specific delay remedy must be stated in a signed written agreement.

47. Expedited Shipping

Expedited shipping may be available for certain:

Samples;

Hardware;

Replacement parts;

Small products;

Urgent components.

Expedited service is subject to:

Product readiness;

Carrier availability;

Destination;

Product dimensions;

Dangerous-goods restrictions;

Customs procedures;

Additional charges.

Expedited shipping shortens transportation time only. It does not necessarily shorten production time.

An expedited delivery date is not guaranteed unless expressly confirmed in writing.

48. Failed Delivery or Refused Delivery

If the customer or consignee refuses delivery without a valid documented reason, or fails to accept delivery, the customer may be responsible for:

Return freight;

Warehouse storage;

Re-delivery;

Demurrage;

Detention;

Customs charges;

Disposal fees;

Additional packaging;

Product deterioration;

Other resulting costs.

Customized products cannot generally be returned merely because:

The customer changes their mind;

The construction project is delayed;

The site is not ready;

Installation labor is unavailable;

The customer supplied incorrect dimensions;

The customer experiences a budget change.

49. Port, Terminal, and Warehouse Storage

The customer must complete payment, documentation, customs clearance, and cargo collection within the applicable free period.

If goods remain at a port, terminal, carrier warehouse, or destination facility beyond the free period, charges may include:

Demurrage;

Detention;

Port storage;

Warehouse storage;

Customs storage;

Container rental;

Handling;

Documentation amendment;

Re-delivery.

These charges are allocated according to the selected Incoterm and the party responsible for the delay.

Deslano is not required to advance destination charges that are the customer's responsibility.

50. Abandoned Cargo

Cargo may be treated as abandoned if the customer:

Refuses to clear customs;

Cannot be contacted;

Fails to pay required destination charges;

Fails to collect the goods;

Instructs the carrier to abandon the shipment;

Does not provide legally required importer information.

The customer remains responsible for costs arising from abandonment, including:

Storage;

Return freight;

Customs penalties;

Disposal;

Destruction;

Carrier charges;

Legal expenses.

Deslano may take reasonable action to reduce further loss, subject to applicable law and carrier requirements.

51. Returns of Shipped Products

Products must not be returned without prior written return authorization from Deslano.

The return address may differ from:

The factory address;

The website address;

The original shipping warehouse;

The port of departure.

International products must not be shipped back without written instructions because customs, duties, import procedures, packaging, and freight arrangements must be confirmed in advance.

Returns are governed by the Deslano Refund, Cancellation and Return Policy.

52. Installation Is Not Included

Unless expressly stated in the quotation or sales contract, shipping does not include:

Site measurement;

Installation;

Assembly;

Structural work;

Waterproofing;

Electrical wiring;

Crane service;

Scaffolding;

Packaging disposal;

Local permits;

Final adjustment.

The customer is responsible for arranging qualified local contractors and appropriate installation equipment.

53. Customer Communication Responsibilities

The customer must promptly inform Deslano of changes to:

Contact person;

Telephone number;

Email address;

Delivery address;

Consignee;

Importer;

Freight forwarder;

Customs broker;

Project schedule;

Shipping method.

Deslano is not responsible for delays caused by outdated or incorrect information supplied by the customer.

54. Relationship With Other Deslano Policies

This Shipping and Delivery Policy should be read together with:

Deslano Terms of Service;

Deslano Refund, Cancellation and Return Policy;

Deslano Limited Product Warranty;

Deslano Privacy Policy;

Applicable quotation or contract.

Shipping damage is handled primarily under this Shipping Policy and the applicable freight or insurance arrangement.

Manufacturing defects are handled under the Refund Policy or Limited Product Warranty.

Order cancellation is handled under the Refund, Cancellation and Return Policy.

Where documents conflict, the priority stated in the Deslano Terms of Service or project-specific agreement will apply.

55. Limitation of Shipping Liability

To the fullest extent permitted by applicable law, Deslano is not liable for indirect, incidental, special, punitive, or consequential losses resulting from shipping or delivery, including:

Project delay;

Lost profit;

Lost revenue;

Labor standby;

Rental costs;

Accommodation;

Business interruption;

Loss of use;

Damage to reputation.

Deslano's responsibility for a confirmed shipping issue will be determined by:

The applicable Incoterm;

Transfer-of-risk point;

Freight contract;

Cargo-insurance policy;

Sales contract;

Mandatory law.

Nothing in this policy excludes liability that cannot legally be excluded.

56. Changes to This Policy

Deslano may update this Shipping and Delivery Policy by publishing a revised version with a new "Last Updated" date.

Updates apply to future orders and website use after publication.

Changes will not alter a confirmed order retroactively unless:

The parties agree in writing;

The confirmed order allows the change;

The change is legally required.

57. Contact Information

For shipping quotations, packaging requirements, delivery questions, tracking assistance, or shipping-damage reports, contact:

Guangdong Deslano Doors and Windows Co., Ltd.

Email: shirley@dslnwindoors.com

Telephone / WhatsApp: +86 153 6017 0418

Website: www.dslnwindoors.com

Address: NIVS Industrial Park, Huanzhen Road, Huicheng District, Huizhou City, Guangdong Province, China

When contacting us about an existing shipment, please provide:

Deslano order or invoice number;

Customer name;

Destination;

Bill of lading, air waybill, or tracking number;

Description of the request;

Relevant photographs and documents.

Our Shipping Commitment

Deslano is committed to:

Appropriate export packaging;

Clear shipping communication;

Accurate documentation;

Reasonable logistics coordination;

Responsive handling of verified transportation issues.

Customers are encouraged to confirm the selected Incoterm, insurance arrangement, customs responsibility, unloading method, and delivery-site conditions before authorizing shipment.